It may not come as a news flash to you, but I’ve come to the conclusion that the fundamental corporate commitment to customer service is dead — at least in the banking industry.

Image from Pixabay

I reached this epiphany when I determined I no longer have the bandwidth or patience to deal…

Photo by Annie Spratt on Unsplash

“I can’t believe this is happening” is the subject line in the email.

It comes from a respected colleague, a mover and shaker and innovative thinker whose work I admire greatly. This individual regularly offers new ways to approach old problems, leading to unexpected solutions. …

Photo by Andreas Avgousti on Unsplash

Halloween and Diwali are behind us, and it appears all the stores and advertisers and websites are operating on the same schedule: it’s time for Christmas shopping.


Can we just put a pin in all this consumption mania, just for once? Please?????

Please, hear me out: there’s never been a better time to reconsider the suggestion that celebrating Christmas automatically signals time to buy…

Photo by Tim Mossholder on Unsplash

Finding the right employee is a lot of work.

I was reminded of this fact the last time I went through the process of advertising, screening applications, interviewing, reference checks, and finally making an offer to the successful candidate. Ironically, the position was being created to give me more time to focus on my client-facing activities, but for quite…

Celebrating Academic Collegiality

Photo by Headway on Unsplash

On several occasions, I have had the privilege of working with a group of scientists who came together from across the continent or even around the world. They traveled (or Zoomed) to put their collective heads together to consider a particularly thorny research problem.

The experience always…

Image by Queven from Pixabay

There’s been a lot of talk about front line workers lately — how they’re heroes, how they are putting their lives on the line so that the rest of us can reduce our own risks of infection and contagion.

And there’s also been a fair bit of conversation over past…


Recreational writer, collector of antique corkscrews, urban gardener and management consultant to social profit organizations. Proudly Canadian.

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